Shipping Policy
At ShyParty, we work hard to get your favorite squishies and stress-relief products to you as quickly as possible.
1. Order Processing
Orders are generally processed within:
1–3 business days
Orders are not normally processed on weekends or major holidays.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.
2. Estimated Delivery Times
Estimated shipping times are:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 7–15 business days |
| United Kingdom | 7–15 business days |
| Australia & New Zealand | 8–18 business days |
| Europe | 8–18 business days |
| Other destinations | 10–20 business days |
These are estimated delivery times rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
Shipping fees are calculated and displayed during checkout based on your delivery address, order, shipping method, and other applicable factors.
If a free shipping promotion applies to your order, the applicable terms will be displayed on the website or during checkout.
4. Tracking Information
Once your order has shipped, you may receive a shipping confirmation email containing tracking information.
Please allow some time for the carrier's tracking system to update after the package has been shipped.
5. Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.
Unless otherwise stated during checkout, these charges are generally the customer's responsibility.
6. Delayed Orders
Shipping delays can occasionally occur due to:
- Customs processing
- Severe weather
- Carrier delays
- Holidays
- Incorrect or incomplete addresses
- High shipping volumes
- Other circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact us and we'll help you check the shipping status.
7. Incorrect Shipping Address
Please carefully check your shipping address before completing your order.
If an order has already shipped to an incorrect address provided by the customer, additional shipping charges may apply to resend the package.
8. Third-Party Fulfillment
Some orders may be fulfilled and shipped through third-party fulfillment or logistics partners.
When applicable, your order may be shipped from a location different from ShyParty's primary business location.
9. Contact Us
If you have questions about shipping:
Email: service@shyparty.com