Return & Refund Policy
At ShyParty, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we'll do our best to help.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused
- Unwashed or unaltered
- In its original condition
- In its original packaging, when applicable
- Free from stains, odors, damage, or signs of use
Items that have been heavily used, damaged after delivery, or intentionally altered may not be eligible for a refund.
2. Squishy & Sensory Products
Because many of our products are designed to be handled, squeezed, and used as sensory products, we may be unable to accept returns for items that have been significantly used or show signs of handling, damage, dirt, or contamination.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Products with visible stains or odors
- Products damaged through improper use
- Products missing original components or packaging when required
- Personalized or customized products
- Final sale items
- Gift cards
- Items specifically identified as non-returnable on the product page
4. How to Request a Return
Before sending anything back, please contact us at:
Please include:
- Your order number
- The product name
- The reason for the return
- Photos or videos if the product is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send products to an address without receiving return instructions from us.
5. Return Shipping
Unless the product is defective, damaged during delivery, or incorrectly shipped, the customer is generally responsible for return shipping costs.
If we sent you the wrong product or your product arrived damaged or defective, please contact us before returning the item.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow approximately 5–7 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
We will review the situation and may provide a replacement or refund depending on the circumstances.
8. Exchanges
We do not guarantee direct exchanges for all products.
If you would like a different product or design, you may need to return the original item and place a new order.
9. Contact Us
For questions about returns or refunds:
Email: service@shyparty.com